Warranty

1. What this warranty covers

This Autospec warranty covers eligible structural components, hardware, and installation workmanship for the periods shown in this policy.

Coverage applies to defects in materials, manufacture, or Autospec installation workmanship, subject to the conditions and exclusions set out below.

This warranty provides additional benefits and does not limit any rights or remedies available under the Australian Consumer Law.

2. Warranty periods

Autospec provides the following warranties from the original purchase or installation date:

The purchase or installation date may be established using an Autospec invoice or an invoice issued by an authorised Autospec dealer.

Repairing or replacing a product or component does not restart the original warranty period unless required by law. A repaired or replaced item remains covered for the balance of the original warranty period.

3. Lifetime structural warranty

The lifetime structural warranty covers defects in materials or manufacture affecting the structural components of an Autospec canopy or tray, including:

• Structural frame members
• Structural panels
• Structural mounting components manufactured by Autospec
• Manufacturing defects in structural welds

Coverage applies where the product has been installed, used, maintained, and loaded in accordance with Autospec’s instructions and intended purpose.

Autospec may inspect the product, vehicle, installation, loading, and use history to determine the cause of a structural failure.

4. Hardware warranty

The 24-month hardware warranty covers defects in materials or manufacture affecting mechanical components originally supplied as part of an Autospec canopy or tray, including:

• Hinges
• Gas struts
• Locks and latches
• Door and compartment seals
• Mechanical fastening and operating hardware

The hardware warranty does not ordinarily cover normal adjustments, routine maintenance, lubrication, fair wear and tear, or deterioration caused by ordinary use.

5. Third-party and supplier components

Some components incorporated into Autospec products may be manufactured or supplied by third parties. These may include:

• 12-volt electrical systems and accessories
• LED tail lights
• Batteries
• Blind-spot monitoring housings or relocation components
• Other branded accessories

These products may carry their own supplier or manufacturer warranty. Autospec may arrange for a suspected faulty component to be inspected or tested by the relevant supplier or manufacturer.

Faulty products may need to be removed and returned to the supplier for inspection, testing, repair, or replacement.

The existence or expiry of a supplier warranty does not limit any rights the customer may have against Autospec under the Australian Consumer Law.

6. Installation workmanship warranty

Autospec warrants for 24 months from the installation date that installation work performed by its installation team will be carried out with due care and skill.

Depending on the services shown on the customer’s invoice, this warranty may cover:

• Tray or canopy installation
• Tail-light wiring
• Reverse-light relocation
• Reverse-camera relocation
• Blind-spot monitoring sensor relocation
• Accessory installation
• Installation of 12-volt components

The workmanship warranty covers the rectification of defective installation work performed by Autospec.

It does not cover:

• Defects in customer-supplied products
• Work performed by the customer or another installer
• Unrelated vehicle faults
• Vehicle manufacturer defects
• Subsequent modifications or repairs performed by another person
• Damage caused by misuse, impact, overloading, or failure to maintain the product

Nothing in this section limits the consumer guarantees applying to services.

7. Powder coating and 2-pack finishes

Powder coating, 2-pack paint, and other surface finishes are affected by vehicle use, loading, impacts, environmental exposure, cleaning methods, maintenance, and ordinary wear.

This warranty does not ordinarily cover:

• Scratches, stone chips, dents, or abrasion occurring after delivery
• Damage caused by tools, equipment, cargo, loading, or external objects
• Damage caused by collision, impact, accident, or misuse
• Fading, chalking, corrosion, peeling, or deterioration caused by neglect
• Damage caused by harsh chemicals, unsuitable cleaning products, solvents, or abrasive cleaning methods
• Damage resulting from salt, coastal, mining, industrial, or corrosive environments where the product has not been properly cleaned and maintained
• Minor variations in colour, gloss, texture, or appearance that fall within normal manufacturing and application tolerances
• Damage caused by drilling, grinding, welding, cutting, repairs, or other modifications

These exclusions do not apply to defects in the original materials, surface preparation, manufacture, or application of the powder coating or 2-pack finish.

Customers must follow Autospec’s cleaning, inspection, and maintenance instructions. Autospec may offer paid touch-up or refinishing services for damage that is not covered by warranty.

8. General warranty exclusions

To the extent permitted by law, this Autospec warranty does not cover damage or failure caused or contributed to by:

• Collision, impact, accident, abuse, neglect, or vandalism
• Use of the product for a purpose for which it was not designed
• Overloading or exceeding the product, vehicle, axle, roof, chassis, or mounting-system load limits
• Failure to distribute or secure a load appropriately
• Competition use or severe use outside the product’s intended design
• Incorrect installation, adjustment, repair, or maintenance by someone other than Autospec or an authorised installer
• Alterations or modifications not approved in writing by Autospec
• Failure to follow installation, use, care, inspection, or maintenance instructions
• Normal wear and tear
• Consumable items
• Rust or corrosion caused by damage, neglect, harsh chemicals, salt exposure, or an unapproved modification
• A defect or failure in the vehicle
• A product or component not supplied by Autospec

An exclusion applies only where the excluded event caused or contributed to the claimed damage or failure.

9. Self-installed and third-party-installed products

Autospec strongly recommends that its products be installed by Autospec or a suitably qualified professional.

Autospec’s 24-month installation workmanship warranty does not apply to work performed by:

• The customer
• An unauthorised installer
• A third party not engaged or approved by Autospec

Where installation is performed by an Autospec-approved partner, that approved partner is responsible for the workmanship of its installation. Autospec’s installation workmanship warranty applies only to work performed directly by Autospec. Any claim relating to an approved partner’s workmanship must be made to that approved partner. Autospec is not liable for the cost of rectifying the approved partner’s workmanship, except to the extent required by law.

Self-installation or third-party installation does not automatically cancel warranty coverage for an unrelated manufacturing defect.

Autospec may decline a claim where incorrect installation, adjustment, repair, modification, or failure to follow Autospec’s instructions caused or contributed to the claimed fault.

10. Blind-spot monitoring and driver-assistance systems

Relocating a blind-spot monitoring sensor, camera, radar, or other driver-assistance component may require inspection, programming, or recalibration by the vehicle manufacturer, an authorised dealership, or an appropriately equipped specialist.

Unless recalibration is expressly included on the customer’s Autospec invoice, the customer is responsible for arranging and paying for any manufacturer-required recalibration following installation.

Autospec does not guarantee that:

• A manufacturer or dealership will accept a relocated sensor configuration
• A manufacturer will approve modifications to the system
• A modified vehicle can be successfully recalibrated
• A relocated system will operate exactly as it did in its original configuration

Autospec is not responsible under this warranty for recalibration problems inherent to the vehicle, manufacturer systems, manufacturer restrictions, or work outside Autospec’s agreed services.

This exclusion does not apply where the problem was caused by Autospec’s failure to perform its agreed services with due care and skill, or where Autospec expressly represented that recalibration was included or guaranteed.

Customers must not rely on a blind-spot monitoring or other driver-assistance system until all required calibration has been completed and the system has been confirmed as operating correctly.

11. Customer care and maintenance responsibilities

Customers must take reasonable steps to inspect, clean, and maintain the product.

This may include:

• Keeping hinges, locks, and latches clean and appropriately lubricated
• Checking mounting points and fasteners at recommended intervals
• Maintaining seals
• Cleaning salt, mud, chemicals, and corrosive substances from the product
• Promptly touching up chips or damage to protective finishes
• Ensuring loads remain within all specified limits
• Stopping use where continued use may be unsafe or cause further damage

Failure to maintain the product does not automatically cancel the warranty. Autospec may decline coverage where inadequate maintenance caused or contributed to the failure.

12. Making a warranty claim

To make a warranty claim, contact Autospec as soon as reasonably practicable after discovering the problem.

Email: support@autospecgroup.com.au

Telephone: 1800 288 649

Address: Manufactor Complex, Factory T17, 2115 Castlereagh Rd, Penrith NSW 2750

Please provide:

• Your full name or company name
• Telephone number and email address
• Invoice or order number
• Vehicle make, model, year, and registration number
• Product description
• Purchase and installation dates
• Installer details
• A description of the fault
• The date the fault was first noticed
• Relevant photographs or videos
• Details of modifications, repairs, accidents, overloading, or other relevant incidents

Failure to provide the original invoice will not automatically invalidate a claim if the purchase can reasonably be verified by another method.

Customers must take reasonable steps to prevent further damage while a claim is being assessed.

13. Warranty assessment

Autospec may reasonably request:

• Additional photographs, videos, or information
• Inspection of the product and vehicle
• Diagnostic testing
• Assessment by the component manufacturer or supplier
• Service, installation, or maintenance records
• Information about the vehicle’s loading and use
• Information about modifications made after installation

Autospec will assess claims within a reasonable time, having regard to the nature of the fault, parts availability, the customer’s location, and whether specialist or supplier testing is required.

14. Available remedies

If Autospec accepts a claim under this warranty, Autospec may:

• Repair the product or component
• Replace the defective component
• Replace the product with the same or a reasonably equivalent product
• Rectify defective installation work
• Provide another remedy agreed with the customer

Autospec will usually attempt a reasonable repair before offering a replacement under this warranty.

15. Repair location

Warranty inspections and repairs must be completed at the Autospec-approved fitting location that originally installed the product.

Only fitting locations authorised by Autospec are approved to perform warranty inspections and repairs.

Any inspection or repair at another location requires Autospec’s prior written approval. Autospec will not cover work performed by an unapproved repairer without prior written approval.

16. Claim expenses

Autospec 4x4 will not reimburse, transport, travel, removal, refitting, diagnostic, repair, or other claim expenses unless approved by Autospec 4x4 in writing before the expense is incurred.

17. Commercial and business use

This warranty applies to products used for personal or commercial purposes, subject to:

• The product’s intended purpose
• Its rated capacity
• Autospec’s installation and maintenance requirements

18. No insurance or vehicle guarantee

This warranty applies only to the Autospec products and services described in this document.

It does not constitute:

• Vehicle insurance
• Accessory or contents insurance
• A guarantee of the vehicle itself
• A guarantee that every modification will be approved by a manufacturer, insurer, registration authority, or engineer
• A guarantee that a modified vehicle will retain its original payload, handling characteristics, fuel consumption, or manufacturer warranty

Customers are responsible for confirming any insurance, engineering, registration, roadworthiness, or vehicle-manufacturer requirements associated with a modification.

19. Contact details

Warranty email: support@autospecgroup.com.au

Telephone: 1800 288 649

Website: autospec4x4.com.au

Perth address: 10 Cowcher Pl, Belmont WA 6104

Penrith address: Manufactor Complex, Factory T17, 2115 Castlereagh Rd, Penrith NSW 2750